tag:blogger.com,1999:blog-8240948488798802470.post8214144193038828256..comments2023-06-30T02:31:41.952-07:00Comments on Official Bookeen blog (English version): Cybook Gen3 Firmware Upgrade - at last -Bookeenhttp://www.blogger.com/profile/05588559754052211464noreply@blogger.comBlogger50125tag:blogger.com,1999:blog-8240948488798802470.post-41585188665127721242010-04-29T08:09:42.724-07:002010-04-29T08:09:42.724-07:00Hi ahoo,
I'm sorry to hear about your problems...Hi ahoo,<br />I'm sorry to hear about your problems with your Cybook. I recommend you contact our support team by mail: support[at]bookeen[dot]com. They should be able to give you some advice.<br />Good luck!Bookeenhttps://www.blogger.com/profile/05588559754052211464noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-50666829282956127502010-04-29T04:19:07.513-07:002010-04-29T04:19:07.513-07:00My Cybook has stopped working properly in the last...My Cybook has stopped working properly in the last few days. It no longer remembers my place in a book, bookmarks don't work, and the reset button does not work either.<br />Everytime I use it I have to start from page 1 of my book again.<br />I have tried reinstalling the latest update (version 1.5 build 1093) but no difference.<br />I have checked content via computer and there are two files that may be corrupt but which I am unable to delete.<br />Can you suggest what I can try next please?Unknownhttps://www.blogger.com/profile/07556751868584153066noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-56898731579312449852010-04-19T04:44:18.690-07:002010-04-19T04:44:18.690-07:00Dear Simon,
It is shown how to insert the SD card...Dear Simon,<br /><br />It is shown how to insert the SD card at the back of the device. Depending on your hardware version, it can be one way or the other. When the SD card is detected and your Cybook is switched on and displaying your library, you can see the SD logo at the right bottom part of the screen.<br /><br />With best regards,<br /><br />Bookeen TeamBookeenhttps://www.blogger.com/profile/05588559754052211464noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-78024687122888204872010-04-19T04:25:20.203-07:002010-04-19T04:25:20.203-07:00Just a quick one for those who can't get the f...Just a quick one for those who can't get the firmware to load from their SD cards - same happened to me, UNTIL - i realised the SD cards go in facing backwards (face of the SD card facing away from you).<br />This solved my problem - the SD card 'clicked' in, then i was able to turn the unit on, wait for the first screen, hold the bottom right button for a few seconds, and the upgrade started and completed :)<br />cheers SimonSimon Yeatshttps://www.blogger.com/profile/13193750306503365084noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-70060630194903557342008-06-24T00:38:00.000-07:002008-06-24T00:38:00.000-07:00We are working on some modification to provide you...We are working on some modification to provide you a better service. The firmware upgrade (1.1) will be available again soon.<BR/>Best regards,<BR/><BR/>Guillaume<BR/>BookeenBookeenhttps://www.blogger.com/profile/05588559754052211464noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-33435659651942343382008-06-23T10:43:00.000-07:002008-06-23T10:43:00.000-07:00i cannot download the firware. I get a 404 error.P...i cannot download the firware. I get a 404 error.<BR/><BR/>PaulUnknownhttps://www.blogger.com/profile/03661035535319313892noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-28904190609645680342008-06-23T04:12:00.000-07:002008-06-23T04:12:00.000-07:00I cannot download the firmware too. I get a 404 er...I cannot download the firmware too. I get a 404 error. Can you please either fix this or point me to the file.<BR/><BR/>Thanks.Unknownhttps://www.blogger.com/profile/01482955940464136929noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-44541575995203435262008-06-22T08:19:00.000-07:002008-06-22T08:19:00.000-07:00I cannot download the firmware. I get a 404 error....I cannot download the firmware. I get a 404 error. Can you please either fix this or point me to the file.<BR/><BR/>Thanks.Unknownhttps://www.blogger.com/profile/18328296631742600342noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-72061891556342666352008-06-06T01:46:00.000-07:002008-06-06T01:46:00.000-07:00Dear ohr,you can contact us for support atsupport@...Dear ohr,<BR/><BR/>you can contact us for support at<BR/>support@bookeen.com we will be able to answer to your request.<BR/><BR/>Best regards<BR/><BR/>GuillaumeBookeenhttps://www.blogger.com/profile/05588559754052211464noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-40788912689836706762008-06-05T20:38:00.000-07:002008-06-05T20:38:00.000-07:00I have tried repeatedly to load new firmware -- I ...I have tried repeatedly to load new firmware -- I have redownloaded software , even reformated sd chip -- I place the “update_kernel” on the sd chip -- I place chip into cybook reader -- I power up reader -- As soon as I see the 1st screen with cybook on it shows I push the button on the bottom right corner -- The screen flashes -- When the screen flashes i release the button -- But the software never loads , It just continues to load up origional software -- I have tried repeatedly , I have tried it various ways -- Could someone please tell me where I am going wrong , Thankyouohrhttps://www.blogger.com/profile/09920370816314859871noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-17905975608286721792008-05-29T03:10:00.000-07:002008-05-29T03:10:00.000-07:00I think that some remarks found here on the Cybook...I think that some remarks found here on the Cybook are a bit too harsh.<BR/><BR/>I'm a new Cybook user and I cannot comment on the differences between the previous and new version as I upgraded the device as soon as I got it (I agree on the poorly translated upgrade instructions but some common sense and logic can easily guide you thru...).<BR/><BR/>This being said, I find the Cybook a great reader - much, much better than the Sony' for what I know:<BR/>It is thin, light, the battery lasts for ever and it is easy to browse - they could have done a better job with the navigation keys tho.<BR/>You can even modify the font size as you go for easy-on-the-eyes reading!<BR/>I love the fact that it remembers the last page I read and opens the next session on that very same page (without the need to use bookmarks).<BR/><BR/>Of course, I wished the pages would turn quicker without that annoying black screen (but I understand that it is due to the e-ink technology used by all ebook readers currently on the market). Even more I wished the screen supported colors.<BR/>And I also would love to be able to organize my library (i.e. per author or per genre) instead of having that long never-ending list (if you've got more than a handfull of books that is...).<BR/><BR/>My only concern (if it really is one?) is that it seems that the SD-card is useless: the Cybook doesn't seem to see the books saved on it, but only those copied on the device hard drive (I have the SD logo at the bottom of the screen and the upgrade process was painless, so I believe my SD card reader works properly).<BR/><BR/>I only wanted to add my remarks because I found that comments posted here were generally much too negative and didn't reflect the overall quality of the device.<BR/>Great job Booken!Dennishttps://www.blogger.com/profile/10275417913683514793noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-65780664369379703982008-05-28T10:55:00.000-07:002008-05-28T10:55:00.000-07:00I believe Bookeen is making a serious effort regar...I believe Bookeen is making a serious effort regarding better costumer support.<BR/>I myself am experiencing serious difficulties to upgrading the firmware device (since the SD cards are no recognized) but I do exchanged dail e-mails with Bookeen regarding that subject, and I think the support team is trying hard to find a solution.<BR/><BR/>Why don’t you give it another try, Christine?<BR/><BR/>As far as the Cybook is concerned, I must say that, besides the known problems with the firmware that I too am experiencing, I am very satisfied with the product. In fact, I can even say I love it, because it does greatly what it is really meant to do: be a e-reader.<BR/>I think the main problem regarding some user experiences is their own (wrong) expectations: although every review (and Bookeen itself) reminds potential costumers that what they are buying is, above all, an e-book reader, many people seems to really want something else.<BR/>Well, it’s not. And I am glad it isn’t.<BR/><BR/>I believe that, over time, it will become an even better one. A better firmware (i.e., essentially, a more stable one) is a fundamental first step.<BR/><BR/>Regards<BR/>NelsonUnknownhttps://www.blogger.com/profile/15154337265527049819noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-32478646095091576562008-05-28T08:10:00.000-07:002008-05-28T08:10:00.000-07:00Dear Bookeen,I've written to you before. How else ...Dear Bookeen,<BR/><BR/>I've written to you before. How else would I know how much your customer service sucks? Ignoring customer emails is not real helpful to the customers. <BR/><BR/>I'd like to return the cybook and get every penny back in a refund, and you can pay the postage. Will you do that? This product is junk.Christinehttps://www.blogger.com/profile/17958965839280504701noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-86921938585503242042008-05-28T07:28:00.000-07:002008-05-28T07:28:00.000-07:00Pleaseeee you changed something extreamly annoying...Pleaseeee you changed something extreamly annoying in the pdf reading... they are hard to read already coz you cant zoom and it doesnt recognice the letters BUT now when i press the right button it only skip a few lines instead of the whole area.... so instead of reading 1 pag with 2 clicks now i have to use like 5<BR/><BR/>(I have to read pdf with the bookeen in horizontal just so i can see something coz the font its just too small)<BR/>please upgrade a liltle the software... its bad enuogh already :(Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-10408678674784262772008-05-28T02:12:00.000-07:002008-05-28T02:12:00.000-07:00Dear Christine and Iamwudu,I do understand your fr...Dear Christine and Iamwudu,<BR/><BR/>I do understand your frustration, but please use the customer support support@bookeen.com to communicate with us.<BR/>Regards,<BR/><BR/>GuillaumeBookeenhttps://www.blogger.com/profile/05588559754052211464noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-51526942045041727072008-05-28T02:11:00.000-07:002008-05-28T02:11:00.000-07:00Christine, did you try contacting the support team...Christine, did you try contacting the support team in order to resolve these issues?Charlottehttps://www.blogger.com/profile/16965468454272259540noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-27413574489714199432008-05-27T20:44:00.000-07:002008-05-27T20:44:00.000-07:00Congratulations on making an already buggy piece o...Congratulations on making an already buggy piece of software even worse. <BR/><BR/>Since the upgrade, not only are bookmarks nearly impossible to create, but after less than an hour of reading the cybook simply stops working, won't even turn off. I have to reset it constantly to make it do anything. Immediately after resetting and going back to my spot, I make a bookmark. That is the only way I am able to find my place the book at all. After resetting, I have to go back to the most recent bookmark (which it never opens to) and page forward until I find my place. <BR/><BR/>Since the update, it almost never reads the sd card the first time. I have to remove and reinsert it a few times before it will be read.<BR/><BR/>Seriously. What functionality will you remove in the next update? <BR/><BR/>How I wish people considering buying this ridiculously high priced item, which comes with woefully little company support, would go spend their money somewhere else. Extremely disappointing. You can't honestly expect to stay in business like this.Christinehttps://www.blogger.com/profile/17958965839280504701noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-75050450900379635232008-05-26T18:59:00.000-07:002008-05-26T18:59:00.000-07:00I just wanted to point out that the bugfix for the...I just wanted to point out that the bugfix for the "unconsistent bookmarks" is the least you could do! It's a shame who bad this software is (hopefully was).. always searching between 2000 sites for your deleted bookmarks made me almost throw this reader against the wall!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-5334401483978307372008-05-26T04:32:00.000-07:002008-05-26T04:32:00.000-07:00you can check here to find how to add new fonts to...you can check here to find how to add new fonts to your Cybook. http://wiki.mobileread.com/wiki/Cybook_Gen3_Tips_and_Troubleshooting<BR/>then it should work!Guizhttps://www.blogger.com/profile/17600859830032488582noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-21882752974719255582008-05-26T04:20:00.000-07:002008-05-26T04:20:00.000-07:00Just got my Cybook. I am very disappointed. You cl...Just got my Cybook. I am very disappointed. You clearly state that <B>reading Chinese texts</B> can be done by simply installing additional fonts. However, after installing a number of chinese fonts (simsun, amongst others), the Cybook still won't display my Chinese html files. I read that it is supposed to work with prc files, but why didn't Bookeenclarify that in the first place instead of cheating customers in buying such a sluggish, seemingly buggy and featureless device? I converted most of my Chinese pdfs to html, because I read that pdf support is not yet working properly, now I'm stuck with lots of useless files <B>my Cybook won't let me read</B>. Will this be fixed in a future firmware update?jothemanhttps://www.blogger.com/profile/01287429165013521082noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-47563594938518961772008-05-24T12:06:00.000-07:002008-05-24T12:06:00.000-07:00I just checked with a friends' ILIAD, there I can ...I just checked with a friends' ILIAD, there I can see the page number when I read a PRC book. Bookeen, please add "page number" to the new firmware... when will it come? thank you, Regards, MichaelMichaelhttps://www.blogger.com/profile/03540377539789011850noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-21043407012488062312008-05-23T09:26:00.000-07:002008-05-23T09:26:00.000-07:00How about djvu support?How about djvu support?mihaihttps://www.blogger.com/profile/06167660565751909248noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-65921838942877632662008-05-21T05:33:00.000-07:002008-05-21T05:33:00.000-07:00(now without any typos!)Thank you for dedicating t...(now without any typos!)<BR/><BR/>Thank you for dedicating time to this SD card issue.<BR/><BR/>I truly believe the new 512 MB Cybook internal memory is more than enough for using the device for what it is primarily meant to be: an e-reader.<BR/><BR/>It will be a great improvement to find a way to bypass the SD card for upgrade purposes: customers won’t have anymore to by cards just for upgrading the device (as I did). And some of them still without being able to do so.<BR/><BR/>I will now send Bookeen, as requested, another e-mail about this matter.<BR/><BR/>Regards<BR/>NelsonUnknownhttps://www.blogger.com/profile/15154337265527049819noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-49644929786537446382008-05-21T05:24:00.000-07:002008-05-21T05:24:00.000-07:00This comment has been removed by the author.Unknownhttps://www.blogger.com/profile/15154337265527049819noreply@blogger.comtag:blogger.com,1999:blog-8240948488798802470.post-91353505255214124382008-05-21T03:05:00.000-07:002008-05-21T03:05:00.000-07:00We are willing to help, so don't hesitate to re e-...We are willing to help, so don't hesitate to re e-mail us for any inquiries.<BR/>Our development team is actually studying on an improved way to execute the upgrade file so that you will be able to bypass the SD card.<BR/><BR/>Guillaume<BR/>BookeenBookeenhttps://www.blogger.com/profile/05588559754052211464noreply@blogger.com